Privacy Policy
Velvet respects your privacy and handles your personal information with care.
Information We Collect
We may collect:
- mobile number
- OTP verification records
- passenger name
- pickup and drop details
- booking history
- payment-related information
- ride-related communications
- limited device, browser, and website usage information
Why We Collect It
Your information may be used to:
- verify your identity through OTP
- reveal final fares
- process and confirm bookings
- coordinate rides and chauffeur dispatch
- provide customer support
- manage billing and payments
- improve service quality
- prevent fraud, misuse, or suspicious activity
- comply with legal and regulatory requirements
Sharing of Information
Velvet may share limited relevant information only with:
- its internal chauffeur and operations teams
- payment gateway providers
- OTP/authentication vendors
- technology, hosting, mapping, and communication service providers
- advertising and measurement providers for campaign attribution and conversion reporting
- law enforcement or government authorities where legally required
Campaign measurement may use browser identifiers, referral information, cookies, hashed contact identifiers, pseudonymous customer identifiers, and limited conversion details such as whether a request or purchase occurred and its value. Velvet limits this sharing to the information needed for attribution and measurement.
Velvet Experience does not sell your personal data.
Data Retention
Velvet Experience retains personal information only for as long as reasonably necessary for bookings, support, security, compliance, dispute resolution, and internal records.
Security
Velvet Experience uses reasonable technical and organisational safeguards to protect your information. However, no online transmission or storage system can be guaranteed to be completely secure.
Data Deletion Requests
To request deletion of personal information associated with your Velvet Experience account or WhatsApp conversations, email concierge@velvetexperience.com with the subject "Data Deletion Request" and include the phone number associated with your account.
We may verify that you control the account or phone number before processing the request. Information that must be retained for legal, financial, fraud-prevention, security, or dispute-resolution purposes will be retained only as required by applicable law.
Your Contact for Privacy Concerns
For privacy-related questions or requests, contact:
Email: concierge@velvetexperience.com
Support: +91 92050 09086
Registered Address: 2nd Floor, Plot No. 4, Minarch Tower, Sector-44, Gurugram, Haryana-122017